FAQ

What advantages does the YPC customer account offer me?

Storage of your frequently used billing and delivery addresses
Overview of all orders placed
Tracking your order status

How do I get access to the customer account?

You don't have any access data yet? Register now and enjoy all the benefits of the YPC customer account in the future.

You will find the information on how to register and log in to the YPC customer account on the start page of our online shop in the lower section with the keyword "Customer account".

Material and care

What material are the bags made of?

Our bags are made of 100% polyester and are therefore particularly tear and abrasion resistant and easy to wash. Should it ever get dirty, a damp cloth is usually sufficient to remove the contamination. You can also wash the bag in the shower or with a garden hose.

What properties does the material have?

Tear and abrasion resistant
Durable and resistant to most chemicals
Resistant to shrinkage and stretching
Insensitive to wrinkling
Easy care and simple to wash
Dimensionally stable and quick drying
Very robust and yet lightweight

Care information

Machine washable (hand wash recommended)
Do not bleach
Not suitable for tumble dryer
Do not iron
Do not dry clean

Order process

I have not received an order confirmation.

If you do not receive our order confirmation in your e-mail box, please check your spam folder for the receipt of our e-mail. If you do not receive an order confirmation, please contact our customer service on +49 (0)4102 994 97 00 or send an e-mail to info@amb-products.de.

Can I change the payment method of my order?

We cannot change the payment method of a current order. Please create a completely new order with the desired payment method in our online shop. Please cancel your old order by e-mail at info@amb-products.de or by telephone at +49 (0)4102 994 97 00 (Monday to Thursday from 8.00 to 17.00, Friday 8.00 to 15.30). Our customer service will make the cancellation for you immediately.

Please note that due to our fast delivery service, a cancellation is only possible as long as your package is not yet in the shipping process.

Where can I find my invoice?

When an order is completed, you will first receive an order confirmation by e-mail. As soon as your order has been processed and shipped, you will receive an e-mail in which you will find the invoice attached.

For the sake of the environment, we do not enclose printed invoices with the shipments.

If you have not yet received your invoice or cannot find it in your spam folder, please contact our customer service. They will send you your invoice again immediately.

How can I cancel my order?

Please cancel your order by e-mail at info@amb-products.de or by telephone at +49 (0)4102 994 97 00 (Monday to Thursday from 8.00 to 17.00, Friday 8.00 to 15.30). Our customer service will make the cancellation for you immediately.

Please note that due to our fast delivery service, a cancellation is only possible as long as your package is not yet in the shipping process.

How can I view the status of my order?

You can view the current status of your order at any time in your customer account. Here we will also inform you about any changes to your order process.

Shipping and delivery

How do I track my parcel?

If you are registered as a customer, you can track your parcel using the DHL shipment number at www.dhl.de. You will find the shipment number in your customer account when you place your order.

Can I order more than one item to choose from?

Of course, you have the option of ordering several products for viewing in our online shop. Using your right of withdrawal, you can return goods to us within 14 days of receipt without giving any reason. After receipt and inspection of the return, we will immediately refund the amount of the credit provided there is no damage to the item and/or packaging.

How can I redeem a discount?

You can enter a discount during the ordering process under the heading "Redeem discount or voucher". The discount will be automatically deducted from the total amount of your order.

When will I receive my ordered goods if they are available for immediate delivery?

The parcel service usually needs 3 to 5 working days for delivery within Germany. Delivery takes place Monday to Saturday.

How long does the shipping take?

Free shipping from a gross order value of € 90.00*.

For an order value below 90,00 € the shipping costs are only 4,95 €.

Delivery time: 3-5 working days

*After deduction of discounts, offer codes and vouchers.

When will my order arrive?

After receiving your order confirmation, you can expect your order within the next 3-5 working days.

If you have a customer account with us, you can see the status of your order in our system in the view 'Your orders'.

How can I check the delivery status of my order?

As soon as your order has been handed over to DHL, as a registered customer you will find a DHL tracking number in your customer account in the order.

Can the parcel be delivered at a specific time?

We have no influence on when DHL will hand over the parcel to you.

If you are not present at the time of delivery, the goods will be left with a neighbour or at the post office responsible for you. In this case, you will receive a written notification from the postman.

Can I also order by express delivery?

Unfortunately, we do not currently offer express shipping.

How much are the shipping costs?

Delivery by DHL is free of shipping costs within Germany from a gross order value of € 90.00 (after deduction of discounts, offer codes and vouchers). For a gross order value of less than € 90.00, the shipping costs within Germany are € 4.95.

We clearly state the shipping costs again on our product pages, in the shopping basket system and on the order page.

We always send our goods as an insured parcel.

Who can I contact if I miss my shipment?

If your shipment has demonstrably been sent but has still not arrived after several days, please contact our customer service immediately. We will solve the problem for you as quickly as possible.

Please contact us by e-mail at info@amb-products.de or by telephone at +49 (0)4102 994 97 00 (Monday to Thursday from 8.00 to 17.00, Friday 8.00 to 15.30).

Which countries does YPC deliver to?

YPC currently only delivers to Germany.

Payment methods

What payment options are available in the shop?

PayPal: worldwide payment service for direct debits, credit card payments or payment from your PayPal balance.

Direct debit: from your account in Germany. Processing by the payment service provider PayPal.

How do I pay via PayPal?

You can use the payment service provider PayPal to make payments by direct debit or credit card without having your own PayPal account, in addition to the classic payment with your PayPal account.

How do I pay by direct debit?

Payment by direct debit is handled by the payment service provider PayPal. A PayPal account is not necessary for use.

How do I pay by credit card?

Payment by credit card is handled by the payment service provider PayPal. A PayPal account is not necessary for use.

Returns

How long do I have to return an item without giving reasons (cancellation and return period)?

The right of withdrawal stated in the GTC applies.

What do I do if I want to return an item?

If the goods do not meet your expectations, you can make use of your right of withdrawal as stated in the GTC.

Use the return label enclosed with your package for your return.

Drop off the package at your DHL branch and keep the receipt of your return as proof until any outstanding amounts are refunded.

Once we have received and checked the return, we will issue your credit note.

The following applies to returns from Germany:

If you make use of your legal right of withdrawal, we will bear the return costs for you.

Use the return label enclosed with your parcel for your return. Enclose the printed returns note with your return and hand in the parcel at your DHL branch. Keep the receipt of your return as proof until any outstanding amounts are refunded.

Once we have received and checked the return, we will issue your credit note.

Please note that we will only refund the amount of the credit note if we receive the returned goods in good condition, as would be normal in a retail shop for resale.

You can find more detailed information on revocation in our GTC.

Our address for your return:

amb products GmbH

Gerstenstieg 4

22926 Ahrensburg

How is the amount of the credit for a return refunded?

We will refund the amount of the credit upon receipt of your return according to your payment method selected in the order.

What can I do if the goods received are defective or do not correspond to my order?

Please return the goods to us within the return period of 14 days. Use the return label enclosed with your package. Enclose the delivery note with your return.

We will refund you the amount of the credit note upon receipt of your return according to the payment method you selected in the order. Drop off the package at your DHL branch. Keep the receipt of your return as proof.

As soon as we receive your parcel, we will check the return and inform you in your customer account.

What can I do if a product shows a defect during use?

Please return the goods to be complained about to us within the warranty period of 2 years to the following address:

amb products GmbH

Gerstenstieg 4

22926 Ahrensburg

Please request a return label from our customer service. You can reach us by e-mail at info@amb-products.de or by telephone at +49 (0)4102 994 97 00 (Monday to Thursday from 8.00 a.m. to 5.00 p.m., Friday 8.00 a.m. to 3.30 p.m.). Enclose a copy of the delivery note or invoice with your return. Please note the defect on it. If you no longer have the documents available, please contact our customer service.

As soon as we receive your return, we will check your complaint. If the defect is justified, we will repair the goods or provide a replacement.

Please allow approximately 2-4 weeks for processing. Please keep the receipt of your return as proof.

What processing time should I expect for complaints?

Please allow approx. 2-4 weeks for processing.

How do I make an exchange?

You have the option of returning the ordered goods to us within the scope of your right of revocation.

You can find more detailed information on revocation in our General Terms and Conditions.

We will refund you the amount of the credit note upon receipt of your return according to the payment method you selected in the order.

Please reorder your desired item. Please note that we cannot offset the amount of the credit note for your return against your new order.

What happens if I cut off the labels of the goods I want to return?

As long as the goods are in good condition, as would be usual in a retail shop for resale, the return will be processed regardless of the labelling. If you still have the labels available, please return them with the goods.

What happens if I no longer have your box?

Please do not use the sales box for the return shipment, but pack it in a shipping box. Please ensure that the goods are packed in such a way that no transport damage occurs. The return and refund of the amount of the credit will only be made if we receive the returned goods in good condition, as would be usual in a retail shop for resale.

Can I get a catalogue from you?

As an online shop, we present our products exclusively on our website www.ypc-shop.de. This way we can always offer you novelties quickly and inform you about current trends and our offers.